89db Frequently Asked
Questions & Answers
Everything Bangladeshi players need to know about 89db — covering account setup, deposits via bKash and Nagad, withdrawals, cricket betting, slots, bonuses, and responsible gaming, all in one place.
Six Reasons Players Trust 89db
Mobile-First Platform
89db is fully optimised for Android and iOS, running smoothly in your mobile browser with no app download required — ideal for players across Bangladesh on any device.
Instant bKash & Nagad Deposits
Deposits via bKash, Nagad, Rocket, and Upay are credited to your 89db account within minutes, with a minimum deposit of just ৳200 BDT.
BPL & IPL Cricket Betting
Bet on BPL, IPL, T20 World Cup, and all major Bangladesh Tigers matches with real-time odds, live in-play markets, and comprehensive match statistics.
SSL-Secured & Fair Play Certified
All 89db transactions and account data are protected by SSL encryption. Every game in the library runs on independently audited RNG systems for guaranteed fairness.
24/7 English Support
Our support team is available every hour of every day — including Eid, Pohela Boishakh, and all Bangladeshi public holidays — via live chat, email, and WhatsApp.
Responsible Gaming Tools
Deposit limits, session timers, time-out periods, and self-exclusion are all available free of charge to every 89db member — activated instantly through our support team.
Account & Registration
Q1 How do I create an account on 89db?
Creating an account on 89db takes less than two minutes. Visit the 89db website, click the registration link, and fill in your details — including your full name, mobile number, email address, and preferred currency (BDT). You must be at least 21 years old to register. After submitting, you will receive a verification code via SMS or email to confirm your account before your first login.
Q2 What documents do I need to verify my 89db account?
89db requires standard KYC (Know Your Customer) documents to verify your identity and protect your account. Accepted documents include a National Identity Card (NID), passport, or driver's licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last 3 months. Documents can be uploaded directly through your account dashboard.
Q3 How long does 89db account verification take?
89db processes most account verification requests within 24 to 48 hours during business days. In many cases, automated checks complete within a few hours. If additional documentation is required, our support team will contact you by email with clear instructions. You can continue browsing the platform while verification is in progress, but deposits and withdrawals are activated only after successful KYC completion.
Q4 I forgot my 89db password — how do I reset it?
To reset your 89db password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a reset link or OTP code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact 89db support via live chat for immediate assistance.
Q5 Can I have more than one account on 89db?
No — 89db strictly permits one account per player. Duplicate accounts are a violation of the Terms and Conditions and may result in the suspension of all associated accounts, along with the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact 89db support immediately so the issue can be resolved before it affects your primary account.
Q6 How do I close my 89db account?
To close your 89db account, contact our support team via live chat or email at [email protected] and submit a formal account closure request. Any remaining balance will be processed for withdrawal to your registered payment method before the account is deactivated. If you are closing your account for responsible gaming reasons, 89db can instead arrange a self-exclusion period, which may be a better long-term solution.
Deposits & Withdrawals
Q7 How long does a bKash deposit take on 89db?
bKash deposits on 89db are credited almost instantly — typically within 1 to 5 minutes of a successful transaction. Once you initiate the deposit through your 89db account dashboard, you will be prompted to complete the payment via the bKash app or USSD shortcode. If your deposit has not appeared after 15 minutes, contact 89db live chat support with your bKash transaction ID for a manual review.
Q8 What is the minimum deposit amount on 89db?
The minimum deposit on 89db is ৳200 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. Some promotional deposit bonuses may require a higher minimum deposit to qualify — check the specific bonus terms before depositing. Bank transfer minimums may differ slightly; confirm the current threshold in your account's deposit section or with live chat support.
Q9 How do I withdraw money from 89db to Nagad?
To withdraw to Nagad from 89db, navigate to the Withdrawal section in your account, select Nagad as your payment method, enter your registered Nagad mobile number and the withdrawal amount, then confirm. Your account must be fully verified (KYC complete) before withdrawals are processed. Nagad withdrawals are typically processed within 1 to 24 hours, depending on the time of day and queue volume.
Q10 What is the minimum withdrawal amount on 89db?
The minimum withdrawal amount on 89db is ৳500 BDT. This applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum single withdrawal cap for standard accounts, though VIP accounts may have elevated processing priority and higher per-transaction limits. Withdrawals are only available to fully KYC-verified accounts.
Q11 Does 89db charge fees on deposits or withdrawals?
89db does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or Rocket — may apply their own transaction charges as per their standard tariffs. For bank transfers, your bank may charge a wire fee on their end. Always check your mobile banking app's fee schedule independently if you are concerned about third-party charges.
Q12 Which payment methods does 89db support in Bangladesh?
89db supports a comprehensive range of Bangladeshi payment methods, including bKash, Nagad, Rocket, Upay, and SureCash for mobile wallet transactions. For bank transfers, supported institutions include Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank. International card payments via Visa and Mastercard are also available. All transactions are processed in BDT (Bangladeshi Taka).
Games & Gameplay
Q13 Can I bet on BPL and IPL cricket matches on 89db?
Yes — 89db offers betting markets on BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ODI series, and other major cricket tournaments featuring the Bangladesh Tigers and international teams. Available markets typically include match winner, top run scorer, total sixes, first wicket method, and live in-play betting. Markets go live ahead of scheduled matches and are updated in real time during play.
Q14 What slot games are available on 89db?
89db hosts 500+ slot titles from leading providers including Pragmatic Play, Microgaming, NetEnt, Spribe, and others. The library includes video slots, classic 3-reel slots, jackpot slots, and Megaways titles. Popular games include Fortune Mouse, Boom Legend, and a broad selection of high-RTP titles. New games are added regularly — browse the full catalogue on the Slots page.
Q15 Is 89db available on mobile devices?
Yes — 89db is fully optimised for mobile play on both Android and iOS devices. The platform runs in your mobile browser without requiring a separate app download, delivering a smooth experience on smartphones and tablets across Bangladesh. All features — deposits, withdrawals, live casino, sports betting, and slots — are fully functional on mobile, including on budget Android handsets commonly used across Dhaka, Chittagong, and Sylhet.
Q16 What is the RTP on 89db slot games?
RTP (Return to Player) varies by game on 89db, as each slot title is developed and certified by its respective provider. Most games in the 89db library carry RTPs between 94% and 97%, with some high-volatility titles slightly below that range. Individual game RTPs are disclosed in the game information panel within the game interface. 89db does not alter provider-certified RTPs — all games run on independently audited random number generators.
Q17 Does 89db offer live dealer casino games?
Yes — 89db features a full live dealer casino section powered by providers including Evolution Gaming and Ezugi. Available live tables include baccarat, roulette, blackjack, Teen Patti, Andar Bahar, and live game shows. Live dealer streams are available 24 hours a day with real human dealers, and many tables have chat functionality in English. Minimum and maximum bet limits vary by table and are displayed before you join.
Bonuses & Promotions
Q18 What welcome bonus does 89db offer to new players?
89db offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT, and eligible games — are displayed in the Promotions section of the platform and updated periodically. Always read the full bonus terms before depositing, paying particular attention to the wagering requirement, minimum odds (for sports), and the time limit for using the bonus funds.
Q19 What is a wagering requirement and how does it work on 89db?
A wagering requirement specifies how many times you must bet your bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before cashing out. On 89db, wagering requirements and the games that contribute toward them (and at what percentage) are clearly stated in each promotion's individual terms. Sports bets and slot bets often carry different contribution rates.
Q20 How do free spins work on 89db?
Free spins on 89db are awarded as part of specific promotions or welcome offers and can be used on designated slot games. Each free spin has a fixed stake value (typically ৳5 to ৳20 per spin), and winnings generated from free spins are added to your bonus balance, subject to any applicable wagering requirement. Free spins are credited to your account automatically when the qualifying conditions are met and expire if unused within the stated timeframe.
Q21 Does 89db have a loyalty or VIP programme?
Yes — 89db operates a tiered loyalty programme that rewards consistent play across casino games and sports betting. As you accumulate points through real-money wagering, you progress through VIP tiers that unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to special tournaments. Contact 89db support to learn about your current loyalty tier and the benefits available to you.
Safety & Responsible Gaming
Q22 Is 89db safe to use in Bangladesh?
89db operates as a safe and reliable online gaming platform protected by SSL encryption across all pages and transactions. Player funds are held separately from operational funds, and all games in the 89db library are supplied by certified third-party providers using independently audited RNG (Random Number Generator) systems. 89db also enforces strict KYC and anti-fraud procedures to protect player accounts from unauthorised access.
Q23 What is the minimum age to play on 89db?
The minimum age to register and play on 89db is 21 years old. This policy applies to all players across Bangladesh without exception. Age is verified during the KYC process, and accounts that cannot confirm they meet the 21+ requirement will not be activated. 89db is committed to preventing underage gambling and will suspend any account where there is reasonable doubt about the account holder's age pending full verification.
Q24 How do I self-exclude from 89db if gambling becomes a problem?
To self-exclude from 89db, contact the support team via live chat or email at [email protected] and request a formal self-exclusion. You can choose an exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent closure. Once activated, your account is suspended, all marketing is suppressed, and your remaining balance is returned to your registered payment method. Self-exclusion requests are treated as the highest priority and processed immediately.
Q25 How do I contact 89db customer support?
89db customer support is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. You can reach the team via live chat directly on the 89db website (the fastest option), by email at [email protected], or via WhatsApp (the number is provided in your account after login). Support is available in English and handles all account, payment, technical, and responsible gaming queries.
Explore 89db — Bangladesh's Trusted Casino & Betting Platform
From cricket betting on the BPL and IPL to 500+ slots and live dealer tables, 89db has everything you need — all in one platform, fully optimised for mobile in Bangladesh.