Privacy Policy — 89db
At 89db, your personal data is handled with the same care and precision we apply to every aspect of our platform. This Privacy Policy explains exactly what we collect, why we collect it, how we protect it, and the rights you hold over your own information.
Your Privacy Matters: 89db is committed to protecting the personal information of all registered players and site visitors across Bangladesh. This document constitutes the full and binding Privacy Policy of the 89db platform. Please read it carefully before using any part of our service.
1. Introduction
This Privacy Policy ("Policy") describes how 89db ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the User") who access or use the website at https://89db.im, including all associated services, games, betting markets, account features, and support channels.
89db operates as an online casino and sports betting platform serving players primarily located in Bangladesh. We understand that the players who trust us with their personal and financial information deserve transparency about exactly how that data is handled. This Policy is written in plain, accessible English so that every player — whether based in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere — can understand their rights and our obligations.
By accessing the 89db website, creating an account, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with the practices described in this Policy, you must discontinue use of the platform immediately.
Policy Scope: This Policy applies to all personal data collected through the 89db website, mobile-optimised browser experience, live chat support, email communications, and any other channel through which 89db interacts with its users. It does not apply to third-party websites, payment processors, or game providers that operate under their own independent privacy frameworks, even where those services are accessible from within the 89db platform.
2. Data We Collect
89db collects personal data through a number of channels in the ordinary course of operating its platform. The categories of data we collect are described in full below.
2.1 Registration Data
When you create an account with 89db, we collect the information you provide directly, including:
- Full legal name
- Date of birth (for age verification — 89db enforces a strict 21+ policy)
- Email address
- Mobile phone number
- Preferred username and password (passwords are stored in hashed form and are never readable by 89db staff)
- Residential address, including district, division, and postal code (Bangladesh-format)
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations and to prevent underage gambling and fraud, we may request and retain copies of:
- National Identity Card (NID) or valid passport
- Proof of address (utility bill, bank statement, or government document dated within 90 days)
- Selfie photograph with the submitted ID document
- Proof of payment method ownership (e.g., screenshot confirming the bKash or Nagad account is registered in your name)
2.3 Financial Transaction Data
When you make deposits or withdrawals via supported payment methods — including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — we collect transaction records including:
- Transaction reference numbers and timestamps
- Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
- Payment method type and masked account identifier
- Transaction status (pending, completed, failed, reversed)
89db does not store full payment account numbers, full card numbers, or mobile banking PINs. Financial data is transmitted via 256-bit SSL-encrypted channels directly to the relevant payment provider.
2.4 Gameplay & Betting Activity Data
We automatically record data relating to your use of the 89db platform, including:
- Game sessions played (game name, provider, session start/end time, stake amounts, results)
- Sports bets placed (market type, event, selection, odds, stake, settlement result)
- Bonus claims and wagering progress
- Account balance history
- Responsible gaming tool activations (deposit limits, self-exclusion requests, session time limits)
2.5 Technical & Device Data
When you access the 89db platform, our systems automatically collect certain technical information, including:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and clickstream data
- Session duration, login timestamps, and logout events
- Referral source (where applicable)
2.6 Communications Data
When you contact 89db via live chat, email, or WhatsApp, we retain records of those communications, including:
- The content of messages sent to and received from 89db support
- Complaint and dispute records
- Timestamps and support agent identifiers
Sensitive Data: 89db does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data. If you voluntarily disclose such information during a support interaction, it will be handled with strict confidentiality and will not be used for profiling or marketing purposes.
2.7 Data Collected in Tabular Summary
| Data Category | Collection Method | Required / Optional |
|---|---|---|
| Registration details (name, email, DOB) | Provided by user at sign-up | Required |
| KYC identity documents | Uploaded by user on request | Required for withdrawals |
| Financial transaction records | Generated automatically on each transaction | Required |
| Gameplay & betting history | Recorded automatically by platform | Required |
| Device & technical data | Collected automatically via browser | Required |
| Support communications | Captured when user contacts support | Generated on contact |
| Cookie & analytics data | Collected via cookies on the site | Optional (manageable) |
3. How We Use Your Data
89db uses the personal data it collects solely for legitimate purposes related to the safe and effective operation of the platform. The specific purposes for which we process your data are set out below.
- Account Management: To create, maintain, and administer your 89db account, including verifying your identity, processing logins, and managing account settings.
- Age & Identity Verification: To verify that you are at least 21 years of age and to confirm the accuracy of your registration details in accordance with our responsible gaming obligations.
- Payment Processing: To process deposits and withdrawal requests made via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
- Platform Delivery: To deliver the games, sports betting markets, promotions, and all other services that constitute the 89db platform experience.
- Bonus & Promotion Administration: To track bonus eligibility, wagering progress, and promotion claim history to ensure fair and accurate bonus management.
- Fraud Prevention & Security: To monitor account activity for signs of fraudulent behaviour, unauthorised access, multi-accounting, money laundering, or other policy violations, and to take appropriate action where such activity is detected.
- Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to facilitate the activation of responsible gaming tools (deposit limits, self-exclusion), and to respond to self-exclusion requests promptly and effectively.
- Customer Support: To respond to your enquiries, resolve complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
- Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
- Analytics & Platform Improvement: To analyse aggregated usage data in order to improve the platform's performance, user experience, game selection, and customer service quality. Analytics are conducted on anonymised or pseudonymised datasets where possible.
- Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates via email or in-platform messaging — but only where you have provided explicit consent to receive such communications. You may opt out of marketing messages at any time.
No Data Selling: 89db does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes. Your data is used exclusively within the scope described in this Policy.
4. Legal Basis for Processing
89db processes personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual Necessity: Processing that is necessary to perform the contract between you and 89db — including account registration, deposit processing, game delivery, withdrawal handling, and bonus administration — is carried out on the basis that it is required to fulfil our contractual obligations to you as a registered member.
- Legitimate Interests: Certain processing activities — including fraud detection, platform security monitoring, abuse prevention, and aggregated analytics — are carried out on the basis of 89db's legitimate interest in maintaining a safe, fair, and commercially viable platform. We carry out a balancing assessment to ensure that such interests do not override your fundamental rights and freedoms.
- Legal Obligation: Where 89db is subject to a legal or regulatory obligation requiring the collection or retention of certain data — such as financial transaction records, KYC documentation, or responses to law enforcement requests — processing is carried out on the basis of that legal obligation.
- Consent: Where processing is not otherwise justified under the above bases — such as for direct marketing communications or non-essential cookie placement — 89db will seek your explicit consent prior to processing. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Data Sharing & Disclosure
89db does not share your personal data with third parties except in the circumstances described below. In all cases, data sharing is limited to the minimum necessary for the stated purpose.
5.1 Payment Service Providers
To process deposits and withdrawals, 89db shares transaction-related data with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, SureCash, and the supported banking institutions. Each provider operates under its own privacy framework and is responsible for data it processes within its own systems.
5.2 Game Providers
When you launch a game supplied by a third-party studio such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming, a session token and anonymised player identifier are shared with the provider to enable game delivery. 89db does not share your full name, contact details, or financial information with game providers.
5.3 Analytics & Technology Partners
89db may engage trusted technology partners to assist with platform analytics, performance monitoring, and security services. Such partners are bound by data processing agreements that restrict them from using your data for any purpose other than providing the contracted service to 89db.
5.4 Legal & Regulatory Authorities
89db will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, valid legal process, or where we believe disclosure is necessary to prevent fraud, protect the safety of persons, or assert or defend legal claims.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of 89db's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the privacy practices that would result from it, with reasonable advance notice provided via the email address registered to your account.
89db will never sell your personal data to advertisers, data brokers, or any commercial third party for their own marketing use. All third parties with whom data is shared are contractually required to process it only for the specific, limited purpose for which it was disclosed.
6. Cookies & Tracking Technologies
89db uses cookies and similar tracking technologies to ensure the proper functioning of the platform and to improve the user experience. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot access other data on your device.
6.1 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing | Session / up to 24 hours |
| Functional | Remembering your language preference, game lobby layout, and notification settings | Up to 90 days |
| Analytics | Measuring page visits, session duration, feature engagement, and error tracking (anonymised) | Up to 12 months |
| Marketing / Personalisation | Displaying relevant promotional offers based on your activity history on 89db (first-party only) | Up to 30 days |
6.2 Managing Cookies
Strictly necessary cookies are essential to the operation of the 89db platform and cannot be disabled without impairing core functionality including account login and session security. All other cookie categories can be managed through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Note that disabling functional or analytics cookies may affect your experience on the platform.
7. Data Retention
89db retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as general guidelines:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / legitimate interest |
| KYC identity documents | Duration of account + 5 years post-closure | Legal obligation (AML) |
| Financial transaction records | 7 years from transaction date | Legal obligation (financial record-keeping) |
| Gameplay & betting history | Duration of account + 3 years post-closure | Legitimate interest / dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing preferences & consent records | Until consent withdrawn + 1 year | Consent / legal compliance |
| Technical / device logs | 90 days (rolling) | Security / platform performance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate analytics purposes.
8. Data Security
89db employs a multi-layered approach to the security of personal and financial data. Our security measures include, but are not limited to, the following:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the 89db platform is encrypted using industry-standard 256-bit SSL/TLS protocols, preventing interception by unauthorised parties during transit.
- Password Hashing: Account passwords are stored exclusively as one-way cryptographic hashes using a secure hashing algorithm. 89db staff cannot read your password under any circumstances.
- Access Controls: Access to personal data within 89db's internal systems is restricted on a strict need-to-know basis. Staff are granted access only to the data categories required for their specific role and are bound by confidentiality obligations.
- Intrusion Detection: 89db employs automated monitoring systems to detect and alert on unusual access patterns, potential brute-force attempts, and other indicators of system compromise.
- Regular Security Reviews: The platform's security posture is reviewed on a regular basis, with vulnerability assessments conducted to identify and remediate potential weaknesses.
- Secure Data Storage: Personal data at rest is stored in encrypted databases hosted on access-controlled infrastructure. Backup copies are encrypted and stored in geographically separated environments.
While 89db takes all reasonable technical and organisational steps to protect your data, no system connected to the internet can be guaranteed completely secure. In the event of a data breach that poses a risk to your rights and freedoms, 89db will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.
9. Your Rights
As a user of the 89db platform and a subject of personal data processing, you hold a number of rights in relation to your data. 89db is committed to honouring these rights promptly and transparently. Your rights include:
- Right of Access: You have the right to request a copy of the personal data that 89db holds about you, along with information about how it is used and with whom it is shared.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may update basic account details directly through your account profile settings; for KYC-linked data, please contact support.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to overriding legal retention obligations, particularly in relation to financial records and KYC documentation.
- Right to Restriction: You have the right to request that 89db restrict the processing of your personal data while a dispute about its accuracy or lawfulness is being resolved.
- Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 89db in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another service provider where technically feasible.
- Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Upon receipt of an objection to marketing, 89db will cease that processing immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal.
To exercise any of the above rights, please contact the 89db data team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.
10. Children & Minors
The 89db platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that a user account has been created by or on behalf of a minor, we will immediately suspend the account, delete all associated data to the extent permitted by our legal obligations, and initiate an investigation to determine how the registration occurred.
89db employs age verification measures at registration and during the KYC process to prevent underage access to the platform. Parents or guardians who believe that a minor may have registered with 89db are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay.
21+ Policy: 89db enforces a strict minimum age of 21 years for all registered members. This policy applies to players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you are under 21, you are not permitted to use this platform.
11. Third-Party Links & Services
The 89db platform integrates third-party services including game providers, payment processors, and live support tools. While 89db takes reasonable steps to partner only with reputable, security-conscious service providers, we are not responsible for the privacy practices of third parties operating under their own independent frameworks.
This Privacy Policy does not govern the data practices of Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, bKash, Nagad, Rocket, Upay, or any other third-party provider. We encourage you to review the privacy policies of any third-party service that processes your data as part of its own operations.
12. Changes to This Privacy Policy
89db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features and services offered by the platform. When material changes are made, an updated version of this Policy will be published on this page with a revised effective date. For significant changes, 89db will endeavour to notify registered users via email or in-platform notification.
Your continued use of the 89db platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to remain informed of how your personal data is being handled. The date at the top of this document always reflects when the current version entered into effect.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89db handles your personal data, please do not hesitate to get in touch with our team. We are committed to responding to all privacy-related enquiries promptly and transparently.
You may contact us using the following details:
- Email: [email protected]
- Live Chat: Available directly on the 89db platform, 24 hours a day, 7 days a week — including all Bangladeshi public holidays
- WhatsApp: Contact details are made available to verified members after login
- Response Time: We aim to acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days
How 89db Protects Your Privacy
Six core principles that guide every data decision we make at 89db — built around the trust our players across Bangladesh place in us.
End-to-End Encryption
Every byte of data transmitted between your device and 89db travels through a 256-bit SSL-encrypted connection. Your login credentials, payment details, and personal records are protected in transit at all times.
Strict 21+ Verification
89db enforces a mandatory age verification process at registration and during KYC review. We take underage access seriously — no account is fully activated without confirming the player is aged 21 or above.
Zero Data Selling
Your personal information is never sold, rented, or traded to any external advertiser, data broker, or third-party marketing company. Data sharing is limited strictly to the operational partners described in this Policy.
Full User Control
You hold meaningful rights over your own data — including the right to access, correct, delete, and port your information. Submit a request to our support team and we will respond within the timeframes committed in this Policy.
Defined Retention Limits
89db retains data only for as long as it is genuinely needed — whether that is fulfilling a legal obligation or resolving a dispute. When the retention period expires, data is securely deleted or anonymised.
Internal Access Controls
Your data is accessible only to staff who genuinely need it for their role. Every team member with data access is bound by confidentiality obligations and trained in secure data handling practices.
Ready to Play on Bangladesh's Trusted Casino?
Now that you understand how 89db handles your privacy, explore our full range of games, live cricket betting, and exclusive member benefits — all on a platform built with your security in mind.