Play Smart, Stay Safe
with 89db
At 89db, responsible gaming is not an afterthought — it is a core principle embedded in everything we build. Our platform gives every player in Bangladesh the tools, information, and support they need to keep gambling enjoyable, controlled, and firmly within healthy limits.
What Responsible Gaming Means at 89db
Gambling is a legitimate form of adult entertainment. For the vast majority of players, it remains a fun, social, and controlled activity — a way to enjoy live cricket betting during the IPL or BPL, spin the reels on a favourite slot, or test strategy at the baccarat table. At 89db, we want to keep it that way for every single member on our platform.
Responsible gaming at 89db means we actively provide every player with the tools to set clear personal limits before those limits are ever tested. It means our support team is trained to recognise and respond to signs of problem gambling. It means we do not market aggressively to vulnerable users, and it means we take our 21+ age restriction seriously — enforcing it through both technical and manual verification steps.
Problem gambling is a recognised public health issue that can affect anyone, regardless of background, income, or how experienced a gambler they are. The risk is not limited to people who gamble frequently — it can develop gradually, and often goes unrecognised by the person affected until it has already created serious harm. That is why 89db has built a full suite of protective tools and resources that are available to every member, free of charge, at any time.
This page explains every responsible gaming tool available on 89db, the warning signs that gambling may be becoming a problem, and exactly how to reach our support team if you — or someone you know — needs help. All support is provided in English and is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Pohela Boishakh, Independence Day, and Victory Day.
89db operates as a safe and reliable platform. We use SSL encryption to protect your data and maintain fair play standards across all games and betting markets. We are equally committed to protecting the mental and financial wellbeing of our players — because a healthy player is a long-term player, and long-term player trust is the foundation our entire platform is built on.
Six Ways 89db Protects Every Player
These are not optional extras — they are structural commitments built into the 89db platform and applied consistently to every registered member across Bangladesh.
Strict Age Verification
Every new account is subject to a mandatory 21+ age check at registration. Where supporting documents are requested during KYC review, the account remains restricted until age is positively confirmed. 89db does not activate accounts for individuals under 21 under any circumstances.
Deposit Limit Controls
Members can set daily, weekly, or monthly deposit limits on their account. Once a limit is active, the platform will automatically prevent deposits that exceed it for the relevant period. Increasing an existing limit is subject to a mandatory cooling-off period to prevent impulsive decisions made in the heat of the moment.
Session Time Limits
Players can set a maximum session duration after which the platform will display a clear reminder and prompt the player to take a break. Tracking time during a game session is notoriously difficult — our session timer does that work for you, making it easy to stay in control of how long you play in a single sitting.
Time-Out & Cooling-Off
Need a short break? The time-out feature lets you pause your account for a defined period — from 24 hours to 6 weeks. During a time-out, all gaming, betting, and deposit functions are suspended. This is ideal for players who feel they need a brief reset without committing to a longer self-exclusion period.
Self-Exclusion
Players who feel their gambling is out of control can request a formal self-exclusion, which closes their account for a minimum period of 6 months and up to 5 years, or permanently. During self-exclusion, 89db will suspend the account, suppress all marketing communications, and work to prevent re-registration. Self-exclusion requests are processed promptly — contact our support team to activate this option immediately.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock via live chat, email, and WhatsApp (details provided after login). Every support agent is trained to handle responsible gaming conversations with sensitivity, confidentiality, and urgency. No request for help will ever be dismissed or deprioritised.
Your Responsible Gaming Toolkit
Every tool listed here is available to all 89db members free of charge. Access them through your account settings or by contacting our support team directly. There is no cost, no waiting period, and no judgement involved in using any of these features.
Deposit Limits
Set a hard cap on how much you can deposit into your 89db account over a given timeframe — daily (24-hour rolling), weekly (7-day rolling), or monthly (calendar month). The limit applies across all deposit methods including bKash, Nagad, Rocket, and Upay. You can lower your limit immediately, but increases require a 72-hour reflection period before taking effect.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses for the period reach the defined threshold, all game access and betting will be automatically suspended until the period resets. This is one of the most powerful tools available for players who want to ensure that a losing streak cannot spiral beyond a defined financial boundary.
Session Time Reminders
Configure an on-screen alert that appears after a set duration of continuous play — for example, every 30, 60, or 90 minutes. The reminder displays your session duration, net balance movement during the session, and prompts you to consider taking a break. These reminders can be configured through your account settings at any time.
Time-Out (Short Break)
Temporarily suspend your account for a set period ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, play games, or place bets. The time-out cannot be reversed early — once activated, it runs its full duration. This feature is designed for players who recognise they need a break but are not ready to commit to a formal long-term self-exclusion.
Self-Exclusion (Long-Term)
Request a formal self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. Upon activation, your account is closed, all pending bonuses are voided, all marketing is suppressed, and 89db will take reasonable steps to prevent you from re-registering during the exclusion period. Any remaining balance at the time of exclusion will be processed for withdrawal to your registered payment method. Contact support immediately to activate self-exclusion — it is processed as a priority request.
Marketing Opt-Out
At any time, you can request removal from all 89db promotional communications — including bonus offers, reload promotions, tournament invitations, and seasonal campaign messaging. Managing your exposure to gambling marketing is a recognised harm reduction strategy, and 89db will honour all opt-out requests promptly and permanently.
Warning Signs That Gambling May Be a Problem
Problem gambling rarely announces itself clearly. It develops gradually through patterns of thought and behaviour that can feel normal at the time. The following signs — individually or in combination — may indicate that gambling has moved beyond entertainment and into harmful territory.
Quick Self-Assessment: Is Your Gambling in Control?
Answer the following questions honestly. This is not a diagnostic tool — it is a personal reflection exercise. If you answer "yes" to three or more questions, we recommend reaching out to our support team to discuss the responsible gaming tools available to you.
Reflect on your gambling behaviour over the past 30 days:
Guidelines for Healthy Gambling
Following these practical guidelines will help ensure your experience at 89db remains positive, controlled, and within healthy boundaries — whether you are betting on Bangladesh Tigers cricket or playing your favourite slot.
Healthy Gambling Habits
- Set a budget before you start — decide the maximum amount you are comfortable losing for the session and treat it as the cost of entertainment.
- Use only disposable income — never gamble with money needed for rent, food, household bills, school fees, or any other essential expense.
- Set a time limit — decide in advance how long you will play and use 89db's session timer to keep track.
- Take regular breaks — step away from the screen every 30–60 minutes to reset your perspective.
- Keep gambling in perspective — treat it as one of many leisure activities, not as a primary source of entertainment or income.
- Never gamble to recover losses — accept that losses are part of the game and walk away when your budget is spent.
- Stay sober while playing — gambling under the influence of alcohol or drugs significantly impairs judgement and increases risk-taking behaviour.
- Keep your login details secure — never share your 89db account credentials with another person, including family members.
What to Avoid
- Do not gamble when upset or stressed — emotional states significantly affect decision-making and can lead to impulsive, high-risk bets.
- Do not increase bet sizes to chase excitement — escalating stakes is a common early sign of problem gambling behaviour.
- Do not think of gambling as a way to earn money — all games have a built-in house edge; over the long run, the house always holds a statistical advantage.
- Do not borrow money to gamble — gambling with borrowed funds — whether from friends, family, or financial products — compounds financial risk and can lead to serious debt.
- Do not ignore the tools available to you — deposit limits and session timers are there to be used. Treating them as optional extras rather than proactive protections is a missed opportunity.
- Do not dismiss concerns from loved ones — if someone close to you has raised concerns about your gambling, take the time to listen and consider whether they may be right.
- Do not delay seeking help — early intervention is always more effective. If you feel gambling is becoming a problem, contact 89db support today — not tomorrow.
How to Get Help Right Now
If gambling is becoming a problem for you or someone you know, help is available — immediately and free of charge. 89db's support team is trained and ready to assist, and external professional resources are also available for players across Bangladesh.
Contact 89 db Support
Our responsible gaming team is available around the clock. Reach out via any of the channels below — all conversations are handled with complete confidentiality and treated as a priority.
What Happens When You Contact Us
When you contact 89db with a responsible gaming concern — whether it is activating a deposit limit, requesting a time-out, or enquiring about self-exclusion — here is exactly what to expect:
- Immediate acknowledgement — our agent will confirm receipt of your request and begin processing it without delay.
- No judgement, no pressure — your request will be treated with sensitivity and full confidentiality. No information about your request will be shared with other parties.
- Fast activation — time-out and self-exclusion requests are treated as the highest priority and are activated as quickly as technically possible, typically within the same support session.
- Follow-up — for longer-term self-exclusion requests, our team will confirm activation via email and provide guidance on what to do if you need further assistance during your exclusion period.
- Balance withdrawal — if you request self-exclusion, any remaining account balance will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank) before the account is fully closed.
There is no wrong reason to contact our responsible gaming team. Whether you have a small concern or a serious problem, our door is open and our team is ready to help — 24 hours a day, 7 days a week, 365 days a year.
Additional Resources for Problem Gambling Support
In addition to 89db's own responsible gaming tools and support team, a number of external organisations provide free, confidential support for problem gamblers and their families. We encourage any player who feels they need professional help to reach out to these services:
National Mental Health Helpline (Bangladesh)
The Government of Bangladesh operates a national mental health support helpline. Players experiencing gambling-related stress, anxiety, or depression are encouraged to call for confidential counselling and referral services. Contact details are available through the Directorate General of Health Services (DGHS).
Gamblers Anonymous
Gamblers Anonymous is an international peer-support fellowship for people who recognise that gambling has become a problem in their lives. The programme is free, voluntary, and based on shared experience. Meetings and online support groups are accessible internationally, including for Bangladeshi participants.
GamCare
GamCare is one of the world's leading providers of information, advice, and support for problem gamblers. Their online resources, self-help tools, and counsellor-led chat service are available to anyone, regardless of location, and are provided free of charge.
BeGambleAware
BeGambleAware provides comprehensive information about problem gambling, including self-assessment tools, guidance for family members affected by a loved one's gambling, and a directory of support services. All resources are available in English and are free to access online.
Enjoy 89db — On Your Terms, Within Your Limits
89db is built for players who want a safe, fair, and enjoyable gaming experience. Explore our full range of casino games, cricket betting, and slots — all on a platform that puts your wellbeing first.